1. Information We Collect

Personal Information

• Name, email address, and phone number when you create an account
• Mobile numbers you recharge through our service
• Payment information (processed securely through third-party providers)
• Communication preferences and customer service interactions

Technical Information

• IP address, browser type, and device information
• Usage data and website interaction patterns
• Cookies and similar tracking technologies

2. How We Use Your Information

• To process mobile recharge transactions and provide our services
• To communicate with you about your account and transactions
• To improve our website and customer experience
• To comply with legal and regulatory requirements
• To prevent fraud and ensure platform security
• To send promotional communications (with your consent)

3. Information Sharing

We Share Information With:

• Payment processors to handle transactions securely
• Telecom network providers to process recharge requests
• Service providers who assist in website operation and customer support
• Legal authorities when required by law or to protect our rights

We Do NOT:

• Sell your personal information to third parties
• Share your data for marketing purposes without consent
• Provide information to unauthorized parties

4. Data Security

• 256-bit SSL encryption for all data transmission
• PCI DSS compliance for payment processing
• Secure data centers with 24/7 monitoring
• Regular security audits and penetration testing
• Employee access controls and training
• Automated fraud detection systems

5. Data Retention

• Transaction records: 7 years (as required by UAE financial regulations)
• Account information: Until account deletion or 3 years of inactivity
• Communication records: 3 years for customer service purposes
• Website analytics: 2 years for service improvement

6. Your Rights

Under UAE Data Protection Laws, You Have the Right To:

• Access your personal data and how it's processed
• Correct inaccurate or incomplete information
• Delete your account and associated data
• Object to processing for marketing purposes
• Data portability (receive your data in a structured format)
• Withdraw consent for optional data processing

7. Cookies and Tracking

We Use Cookies For:

• Essential website functionality and security
• Remembering your preferences and settings
• Analytics to improve our service
• Fraud prevention and security monitoring

You can control cookies through your browser settings, though some features may not function properly if disabled.

8. Third-Party Services

Our website may contain links to third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any information.

9. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

10. International Transfers

Your information may be transferred to and processed in countries outside the UAE. When we do so, we ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

11. Updates to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Modified" date below.

12. Contact Information

If you have questions about this privacy policy or wish to exercise your rights, please contact us: