Service Standards & Quality Assurance
Our commitment to professional service delivery and client satisfaction through established standards and quality assurance procedures for technology consulting projects.
Professional Service Standards
Quality standards we maintain for all technology consulting engagements
Response Time Standards
We aim to respond to client inquiries and requests within established timeframes based on urgency level.
- ✓ Email inquiries: Within 2 hours
- ✓ Phone calls: Same business day
- ✓ Urgent issues: Within 1 hour
- ✓ Project updates: Weekly reporting
Project Delivery Standards
Professional project management and delivery standards for all consulting engagements.
- ✓ On-time delivery commitment
- ✓ Budget adherence standards
- ✓ Quality review processes
- ✓ Client approval protocols
Professional Support
Dedicated support team available for ongoing assistance and consultation needs.
- ✓ Dedicated account management
- ✓ Expert technical support
- ✓ Escalation procedures
- ✓ Knowledge transfer programs
Security & Confidentiality
Strict security standards and confidentiality protocols for all client information and projects.
- ✓ Confidentiality agreements
- ✓ Secure data handling
- ✓ Access control procedures
- ✓ Compliance with regulations
Documentation Standards
Comprehensive documentation for all consulting deliverables and project outcomes.
- ✓ Detailed project documentation
- ✓ Technical specifications
- ✓ Training materials provided
- ✓ Knowledge base maintenance
Continuous Improvement
Regular review and improvement of our consulting services based on client feedback and industry best practices.
- ✓ Regular service reviews
- ✓ Client feedback integration
- ✓ Process optimization
- ✓ Team training programs
Service Level Agreements (SLA)
Our standard service level commitments for technology consulting projects
Standard SLA Commitments
Initial Response Time
We commit to responding to all client inquiries within 2 business hours during standard business hours (Sunday to Thursday, 9 AM to 6 PM GST).
Project Delivery Timeline
We strive to deliver all consulting projects within agreed timelines, with regular milestone reviews and progress updates.
Quality Standards
All deliverables undergo quality review processes and client approval before final delivery, ensuring professional standards.
Post-Project Support
We provide ongoing support and consultation after project completion to ensure successful implementation and adoption.
Client Satisfaction Policy
Our commitment to ensuring client satisfaction and success
Satisfaction Commitment
- Regular satisfaction surveys and feedback collection throughout project lifecycle
- Immediate response to any satisfaction concerns or issues raised by clients
- Corrective action plans implemented for any service quality issues
- Escalation procedures available for unresolved concerns
Issue Resolution Process
- All client concerns are logged and tracked through our issue management system
- Issues are categorized by severity and addressed according to priority levels
- Regular status updates provided to clients on issue resolution progress
- Follow-up procedures to ensure satisfactory resolution
Service Recovery
- In cases where our service standards are not met, we implement service recovery procedures
- Additional consulting hours or support may be provided at no charge
- Service credits or adjustments considered on a case-by-case basis
- Lessons learned integrated into our continuous improvement process
Professional Standards
- All consulting team members adhere to professional codes of conduct
- Continuous training and certification programs maintain expertise levels
- Regular performance reviews ensure consistent service quality
- Industry best practices integrated into all service delivery processes
Service Standards Contact
Quality Assurance
Service Standards
+971-4-424-7890
Questions About Our Service Standards?
Contact our team to learn more about our service commitments and quality assurance procedures